Our state-of-the-art remittance platform-RemitPrime will ensure real time remittance transfer digitally. So you can send money home now at anytime from anywhere without any hassle.
Our dedicated service team will ensure 24/7 customer service for your convenience through mail, call and chat.
We offer best exchange rates with lowest margin and without any hidden charges.
Our state-of-the-art technologies, advanced firewall, fully secure encrypted lines will keep your every transactions secured.
Answer: In case of amendment, we do not accept any request for amendment of Transaction over phone. Your physical presence is necessary at any of our branches along with your IC/EP/WP, etc and TT receipt. You have to sign a correction request letter as well.
Answer: Paying banks/agents/units always follow our remittance information. In case of any deviation as stated in the advice, you are requested to come to any of our branches with original remittance receipt & NRIC/EP/S Pass/WP accordingly for amendment.
Answer: No, a minor cannot be a beneficiary.
Answer: There are many reasons to get the money in delay than expected.
a) Technical reasons such as internet connectivity (especially rural areas), disruption of electricity, server problems, etc
b) for cash pick up/ ready cash, wrong Pin number provided to beneficiary by sender or wrong placement of Pin to payment units by the beneficiary.
c) In case of account transfer, some rural branches of some Banks still maintain traditional system of banking and they depend on post office/courier services. So in that case we need longer time for processing than your expectation to deliver the fund.
Answer: Yes, you can. If there is any mistake in the original information provided earlier.
Answer: Sorry. We need to see the original work permit or NRIC under KYC policy.
Answer: You can get new card with the existing member number. But you have to show your original IC.
Answer: No. We do not handle commercial remittances.
Answer: Commercial remittance: One company want to send money to other company in other country for business purpose is known as commercial remittance.
Corporate remittance: A Singapore based company wants to send money to individuals in Bangladesh or India or Philippines or any other country is known as corporate remittance. This remittance must not be for business purpose.
a) A Bangladeshi/ Indian/Filipino person, who had an accident in Singapore during his working time in Singapore and now living in their respective country, can get his insurance claim from the Singapore Law firm through us. This is not a business amount.
b) A Singapore based shipping company wants to send their sailor’s salary to the sailor’s family living in Bangladesh or India or Philippines, though the sailor is now at voyages.
c) A Singapore based IT company want to send money to the free lancer’s commission to Bangladesh, India or Philippines.
Answer: So far, there is no charge for amendments.
Answer: Yes, you may get remittance statement and there is no charge for it.